RETURNS & REFUNDS

On this page, you can find out more information about our Cancellations, Returns & Refunds policies as well as other useful information relating to your order.

If you wish to cancel your order, you can do so within the My Account section of this website before 2pm on the day you placed your order (please note, if you order on a Friday, we will deliver your parcel on the following Monday). Your money will be refunded immediately after cancellation. If you don’t cancel your order before 2pm, you will need to return the item(s) following our Returns process outlined below.

We believe you will be satisfied with your Land Rover device and accessories, however, if you need to return your item(s), we want to make it as easy as possible for you. Any unwanted item(s) may be returned within 14 days of receiving your order as long as the product(s) remains in the original intact packaging or in similar protective packaging. What we need from you, is to fill in and send back the Standard Withdrawal Form as outlined in the Terms & Conditions. This will allow us to process your return correctly so we can refund the money within 7 days post inspection of your returned item(s).

Please contact our Customer Service team who will arrange a free Pick up for a date and time that is convenient for you. The Customer Service Agent will email you the pre-paid label and arrange collection. When you contact the Customer Service team, please have your Order number to hand. Please ensure you include all components you originally received including chargers and USB cables.

Upon receiving and inspecting the item(s), we will refund your money within 7 days using the same payment method you used when purchasing the product(s). If you do not receive your refund within 7 days, please contact our partner Docomo at [email protected] who will be able to assist.

Your invoice was sent to you via email, however, if you require a copy, please contact our Customer Service team, who will be able to assist with your request.

We would like your journey to be as enjoyable and easy as possible, however, if you believe our services are unsatisfactory, let us know and we will work on not only a resolution but also on improving our processes to avoid issues occurring in the future. Please email us.

Order Cancellation Right (Cooling Off Period) and Returns

If You are a UK/EU consumer, You have the legal right to cancel Your entire order within 14 days following the date on which You, or a third party other than the carrier and indicated by You, takes physical possession of the goods.

The Order Cancellations and Returns process as described below relates to any purchase made via the Site.

We reserve the right to extend the cancellation rights to Trader Clients, defined as any consumer acting for the purposes of their trade, business, craft or profession.

Order Cancellations
If You wish to cancel Your order, You can do so by email to [email protected]. (quote the original order #number, date order placed, billing information Name, billing information address, today’s date and details of the Product(s) You are returning)

If Your order was placed before 14:00 GMT and You submit Your cancellation request before 14.00 on the same day, Your refund will be processed as soon as possible after cancellation. If You don’t cancel Your order before 14:00 GMT on the day You placed the order and Your order has been accepted, You will need to return the Product(s) following our Returns process outlined below.

If Your order was placed after 14.00 GMT, Your order will not be processed until 14.00 on the next working day. You can submit a cancellation for a refund to be processed up to 14.00 on the next working day for the refund to be processed without dispatching the Product.

Returns
We believe you will be satisfied with your Land Rover device and accessories, however, if you need to return your item(s), we want to make it as easy as possible for you.

If You need to return Your Product(s), We want to make it as easy as possible for You. If You exercise Your right to cancel and return the goods to Us We will reimburse You the cost of the goods together with Our standard delivery charges, without undue delay and in any event, no later than 14 days after We receive the goods. Any unwanted item(s) may be returned within 14 days of receiving your order as long as the product(s) remains in the original intact packaging or in similar protective packaging.

What We need from You, is to provide the Returns request information: quote the original order #number, date order placed, billing information name, billing information address, today’s date and details of the Product(s) You are returning. You have several options. You can email the returns request information to [email protected]. You can visit https://landroverexplore.com/contact and submit Return request information by email or via live chat (if available). You can fill in the Standard Withdrawal Form as included in the Terms & Conditions of Fine Trade GmbH and send to Bullitt Mobile Limited, att. Tanya Spencer, Service Manager EMEA, One Valpy, Valpy Street, Reading, RG1 1AR, Berkshire

The Customer Service team will email You the label to be attached to the Product package and arrange collection. The Customer Service team will arrange a free pick up for a date and time that is convenient for You. Please ensure You include all accessories You originally received including chargers and cables.

Upon receiving and inspecting the Product(s), Fine Trade GmbH will refund Your money within 7 days using the same payment method You used when purchasing the product(s). If You do not receive Your refund within 7 days, please contact our reseller partner Docomo at [email protected] who will be able to assist.

Pre Order
Pre-orders are orders for items that have not yet become available for purchase on the Site e.g. prior to official release/launch dates. You may be able to make a pre-order using the Site, and where possible (and subject to availability) such orders will be shipped to You once the relevant Product(s) release date has passed, Fine Trade GmbH has authorised acceptance and the Product remains in stock.
Product launch/release dates are subject to change without notice and We are not liable for any changes to/withdrawal of a release/launch date advertised by Us.

Pre-orders will be supplied at the price applicable when Your order is processed prior to dispatch. If the price at the time of processing Your order is higher than the price advertised at the time You made your pre-order, We will notify You of the variation in price and ask for Your confirmation of Your order.

Your pre-order and, if applicable, any confirmation of Your order in the event of an increase in the price constitutes an offer to buy the Product. Acceptance of Your order and the formation of a contract between You and Us and between You and Fine Trade GmbH will take place when the Product becomes available, payment has been received and You have received an order acceptance email from Us. For pre-orders Your payment card will be preliminarily checked for security purposes. You will be charged for the full amount of Your order immediately prior to dispatch of the Product.

Requesting your invoice

Your invoice was sent to you via email, however, if you require a copy, please contact our Customer Service team, who will be able to assist with your request.