HELP & SUPPORT

1. If a liquid other than fresh water enters the HPJ (Audio Jack) or the USB ports this should be flushed out as soon as possible.
2. Firstly flick the device to extract the liquid droplets and then leave to dry before inserting Audio Jack headset or USB cable.

Note: Point 2 - Should also be followed for water entering these ports.

1. The Device supports SDXC. Class 10/Ultra high speed
2. Size up to 128Gb

There are a number of contributing factors which can affect the audio performance of your device for example:

1. If the handset has been subject to immersion in water, then the microphone and speaker will need to dry out to resume normal functionality
2. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure
3. Technical performance between handset manufacturers, this can be software or hardware related
4. The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping malls and airports

All handset manufacturers must design equipment to work within very rigorous standards set by organisations like the European Union. These are normally safety based so that you do not suffer from hearing problems with extended use.

The Land Rover Explore phone meets these safety standards and are CE marked as an assurance that we comply with these standards and our audio levels are within safe limits.

1. Poor quality of calls: Please check if the volume of the device is adjusted to an acceptable comfortable level
2. When the device is used in the areas with poor signal, e.g. near the high buildings or in basements, the call quality may be affected adversely
3. When this device is used in a high call intensity period, like the rush hours, call failure may be caused by network congestion
4. Standby time is reduced, Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal

Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery will lose charge quicker, hence the standby time is reduced

1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed
2. Before attempting to input the PUK code ensure that you have the correct code provided by Network Provider
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled
4. Once the SIM card is permanently disabled, you will need to purchase a new SIM card

1. This will be displayed if there are issues with the SIM card
2. Additionally if you are in an area not covered by your Network Provider

1. This may be displayed if you are in an area that is not covered by your Network Provider, or if you are in an area of poor reception for example an enclosed area
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service
3. If this problem persists when in a known good service location, contact your Network Provider to ensure there are no restrictions on service or your SIM services

1. Make sure that you have correctly inserted the SIM card

IMPORTANT NOTE – Do not insert the SD card to the SIM slot. This may damage the SIM card reader contacts and the SIM card will not be able to be read. The device will need to be returned to the Service centre.

2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth
3. If still unrecognised, please call your Network Provider to ensure the SIM card has been enabled or to check if they have any further instructions

• Go to the phone menu and select Settings, select Call Accounts and then the desired “SIM”
• In this screen scroll down to “Additional Settings”
• There are two options in this screen “Caller ID” and “Call waiting”. Select Caller ID, a pop up window will appear with three options, “Network default” select this if you are aware of what the default of the Network is and if that is what you require
• “Hide number”, check this is not set as this will prevent the caller ID being displayed at the receiving device
• “Show Number”, select this to ensure Caller ID is displayed at the receiving device

1. Go to the phone menu and select Settings, select Call Accounts and then the desired “SIM”
2. In this screen, scroll down and select “Call Forwarding”
3. Check if the “Always forward” option is enabled, if this is the case disable. In this screen there are three further options “Forward when busy”, “Forward when unanswered” and “Forward when un reachable”
4. Enable/Disable the functionality you desire

During use, the device will not make calls for example to International numbers. Check if Fixed Dialling Numbers (FDN) is enabled:

1. Go to the phone menu and select Settings, select Call Accounts and tap on the desired “SIM”
2. Select Fixed Dialling Numbers (FDN)
3. In this screen you can enable/disable FDN, you will need to know the PIN2 code. You can also manage the list of FDN from this page

1. You will need to set priority interruptions, this can be done through Settings menu and by selecting sound and Do Not Disturb
2. Select Priority only allows
3. In here you have Priority interruptions, select from Alarms, events and reminders you will receive your alarm at the time set
4. In addition, you can receive designated calls or messages by activating then going to “Calls/message from” and managing your contacts list

1. Connect the Land Rover Explore to the PC/Lap top via the supplied USB cable
2. On the screen of the Land Rover Explore a notification will appear, “USB charging” this device, click on this notification
3. On the screen you will see a number of options, select transfer files

On the PC:

1. Go to start screen and select Land Rover Explore, choose what to do with this device
2. Select Internal shared storage or SD card
3. Select the folder and files that you want to save or move to the PC
4. Capture and move to the desired location on the PC.

1. Go to “Chrome” menu
2. Select the Menu and then select “Settings”
3. Select “Privacy” option
4. At the bottom of the screen, select the message “Clear Browsing data”
5. Select the browsing history, Cookies, site data and cached images and files to be cleared

1. Go to the “Contacts” menu and settings
2. Select “Import/ Export and “Import from USIM card”
3. Select the contacts to be imported or select all
4. Then select “OK”

1. For example go to Photo menu
2. Select the folder that contains the file that you wish to transfer
3. Select the image that you intend to forward, select icon at the top of the page, select Bluetooth
4. Select the device to send to and send

1. Go to Settings menu
2. Beneath the Wireless and Networks settings you can see the Bluetooth button
3. Select Bluetooth by tapping on Bluetooth
4. The “Search for Devices” will start
5. Select the device you wish to connect to in the list displayed
6. Confirm the passkey shown on your device and the device you want to pair with is the same and then select “Pair”

For customers in Canada, Czech Republic, Denmark, Finland, Germany, Netherlands, New Zealand, Northern Ireland, Norway, Slovakia, Spain, Sweden, or the USA:

Options available
1. Premium map packs:
• Country-wide mapping for your own country, with no time limit, at 1:50k.
• Country-wide mapping with no time limit, in any of the following countries, at 1:50k: Canada, Czech Republic, Denmark, Finland, Germany, Netherlands, New Zealand, Northern Ireland, Norway, Slovakia, Spain, Sweden, or the USA
• Country-wide mapping for Belgium, France, or Great Britain, on a 1 year subscription, at 1:50k.

2. ViewRanger credits pack (1000 credits)
• Can be redeemed against the purchase of regional maps, or small map tiles to create a custom map, in any of the following countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Netherlands, Northern Ireland, Norway, Slovakia, Spain, Sweden, Switzerland, or the USA.
o Note 1: the maps available vary by country, and price. There is a mix of 1:50k and 1:25k maps available.
o Note 2: users can choose to use their credits to buy areas from multiple countries if they wish.

3. ViewRanger Pro subscription (2 years)
• Users can opt instead for a 2 year subscription to ViewRanger Pro, which unlocks a number of premium features within the app. These include
o Offline use of the augmented reality feature (Skyline)
o Offline maps anywhere in the world (with several layers: ViewRanger Landscape map, Satellite, OpenStreetMap, Cycle maps, Ski maps, Transport maps)
o Auto-generated navigation and routing
o Ability to print maps

For customers in Belgium, France, or Great Britain:

Options available
1. Premium map packs:
• Country-wide mapping for your own country, on a 1 year subscription, at 1:50k.
• Country-wide mapping for either of the other two countries listed above, on a 1 year subscription, at 1:50k.
• Country-wide mapping with no time limit, in any of the following countries, at 1:50k: Canada, Czech Republic, Denmark, Finland, Germany, Netherlands, New Zealand, Northern Ireland, Norway, Slovakia, Spain, Sweden, or the USA

2. ViewRanger credits pack (1000 credits)
• Can be redeemed against the purchase of regional maps, or small map tiles to create a custom map, in any of the following countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Netherlands, Northern Ireland, Norway, Slovakia, Spain, Sweden, Switzerland, or the USA.
o Note 1: the maps available vary by country, and price. There is a mix of 1:50k and 1:25k maps available.
o Note 2: users can choose to use their credits to buy areas from multiple countries if they wish.

3. ViewRanger Pro subscription (2 years)
• Users can opt instead for a 2 year subscription to ViewRanger Pro, which unlocks a number of premium features within the app. These include
o Offline use of the augmented reality feature (Skyline)
o Offline maps anywhere in the world (with several layers: ViewRanger Landscape map, Satellite, OpenStreetMap, Cycle maps, Ski maps, Transport maps)
o Auto-generated navigation and routing
o Ability to print maps

For customers in Australia, Austria, Greece, Ireland, Italy, Switzerland, or the USA:

Options available
1. Premium map packs:
• Country-wide mapping with no time limit, in any of the following countries, at 1:50k: Canada, Czech Republic, Denmark, Finland, Germany, Netherlands, New Zealand, Northern Ireland, Norway, Slovakia, Spain, Sweden, or the USA
• Country-wide mapping for Belgium, France, or Great Britain, on a 1 year subscription, at 1:50k.

2. ViewRanger credits pack (1000 credits)
• Can be redeemed against the purchase of regional maps, or small map tiles to create a custom map, in your own country, or from any of the following countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Netherlands, Northern Ireland, Norway, Slovakia, Spain, Sweden, Switzerland, or the USA.
o Note 1: the maps available vary by country, and price. There is a mix of 1:50k and 1:25k maps available.
o Note 2: users can choose to use their credits to buy areas from multiple countries if they wish.

3. ViewRanger Pro subscription (2 years)
• Users can opt instead for a 2 year subscription to ViewRanger Pro, which unlocks a number of premium features within the app. These include
o Offline use of the augmented reality feature (Skyline)
o Offline maps anywhere in the world (with several layers: ViewRanger Landscape map, Satellite, OpenStreetMap, Cycle maps, Ski maps, Transport maps)
o Auto-generated navigation and routing
o Ability to print maps

For customers in all other countries:

Options available
1. Premium map packs:
• Country-wide mapping with no time limit, in any of the following countries, at 1:50k: Canada, Czech Republic, Denmark, Finland, Germany, Netherlands, New Zealand, Northern Ireland, Norway, Slovakia, Spain, Sweden, or the USA
• Country-wide mapping for Belgium, France, or Great Britain, on a 1 year subscription, at 1:50k.

2. ViewRanger credits pack (1000 credits)
• Can be redeemed against the purchase of regional maps, or small map tiles to create a custom map from any of the following countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Netherlands, Northern Ireland, Norway, Slovakia, Spain, Sweden, Switzerland, or the USA.
o Note 1: the maps available vary by country, and price. There is a mix of 1:50k and 1:25k maps available.
o Note 2: users can choose to use their credits to buy areas from multiple countries if they wish.

3. ViewRanger Pro subscription (2 years)
• Users can opt instead for a 2 year subscription to ViewRanger Pro, which unlocks a number of premium features within the app. These include
o Offline use of the augmented reality feature (Skyline)
o Offline maps anywhere in the world (with several layers: ViewRanger Landscape map, Satellite, OpenStreetMap, Cycle maps, Ski maps, Transport maps)
o Auto-generated navigation and routing
o Ability to print maps

Note: Bluetooth tethering is subject to being included in your data package with your Network Operator.

On the device:

1. Go to the Settings menu and select “Enable”
2. Return to Settings menu and Select “More”
3. Select “Tethering and Portable Hotspot”
4. Select “Bluetooth tethering”, return to the previous screen and then return once more to settings window
5. Select Bluetooth to make your device discoverable

Next steps:

1. On your PC/Laptop, search for Bluetooth devices
2. Select your device and connect to it
3. Once your device is connected and the drivers are successfully installed, click on your device from the list of connected devices. Tethering is now complete.

1. Go to Settings menu
2. Scroll down and select “Language & Input”
3. Select keyboard and input methods or example “Gboard” option
4. Scroll down and select “Text correction” then select the level of correction that you require

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down and select “Notifications”
4. Select the “Select Ringtone” menu to select required ringtone
5. Next to “Vibrate” tick to enable/disable vibration for incoming messages

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Text (SMS) messages” section
4. Next to “Delivery reports” tick to enable/disable delivery reports for SMS

Note: read reports are not available for SMS messages

5. Scroll down to “Multimedia (MMS) Messages” section

6. Next to “Read reports” and “Delivery reports” tick to enable/disable read and delivery reports for MMS

Microsoft Windows recently updated Windows 10 and this has caused an issue with MTP driver.

The MTP driver is called Media Transfer Protocol this helps user’s transfer data between Windows and our devices.

To fix this issue, you need to perform the following steps:

1. Go to Start Menu (or Cortana) Search. Just click the Search for Cortana icon in the Windows 10 taskbar and type “Run.” You’ll see the Run command appear at the top of the list, open the program
2. Type in the following: http://www.android.com/filetransfer/