Land Rover Explore R Support

1. Go to the Settungs menu
2. Select Network & Internet
3. Select Hot spot & Tethering
4. Select Wi-Fi hotspot and enable
5. Give the device a Hot spot name

On the device tethering to the Land Rover Explore R
1. Go to settings
2. Enable the WiFi on the device and search available connections
3. Connect to the Land Rover Explore R and follow the on screen advice

Flashing Red - Low Battery warning less than 15% Battery level
Solid Red - Battery level is below 15% and currently being charged
Solid Orange - Battery level is between 15% and 90% and currently being charged
Solid Green - Battery level is above 90% and currently being charged
Flashing Blue - Indicates a notification has been received (Message unread, email etc)”

There are a number of contributing factors which can affect the audio performance of your device for example:
1. The most common cause of poor sound quality is water in the microphone or speaker. If the handset has been subject to immersion in water then the microphone and speaker may need to dry out for them to resume to normal functionality.
2. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.
3. Technical performance between handset manufacturers, this can be software or hardware related.
4. The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping malls and airports.

1. Poor quality of calls: Please check if the volume of the device is adjusted to an acceptable comfortable level.
2. When the device is used in the areas with poor signal, e.g. near the high buildings or in basements, the call quality may be affected adversely.
3. When this device is used in a high call intensity period, like the rush hours, call failure may be caused by network congestion
4. Standby time is reduced, Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal. Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery will lose charge quicker, hence the standby time is reduced.

1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed.
2. Before attempting to input the PUK code ensure that you have the correct code provided by Network provider.
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled.
4. Once the SIM card is permanently disabled you will need to contact relevant operator to purchase a New SIM card.

1. This will be displayed if there are issues with the SIM card.
2. Additionally if you are in an area not covered by your Network Provider.

1. This may be displayed if you are in an area that is not covered by your Network provider, or if you are in an area of poor reception.
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service.
3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services.

1. Make sure that you have correctly inserted the SIM card – The SIM card port cover has an illustration of the required SIM card orientation. IMPORTANT NOTE – Do not insert the SD card to the SIM slot this may damage the SIM card reader contacts and the SIM card will not be able to be read. The device will need to be returned to the Service centre.
2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth.
3. If still not being recognised please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions.

1. Go to the phone menu and top right options menu select settings, select Call accounts and then “settings” Network provider.
3. There are two options in this screen “Caller ID” and “Call waiting”.
4. “Hide number”, check this is not set as this will prevent the caller ID being displayed at the receiving device.
5. “Show Number”, select this to ensure Caller ID is displayed at the receiving device.

1. Go to the phone menu and top right options menu select settings, select Call Accounts and then “settings” Network provider.
2. In this screen scroll down and select “Call Forwarding”.
3. Check if the “Always forward” option is enabled if this is the case disable. In this screen there are three further options “forward when busy”, “Forward when unanswered” and “Forward when unreachable”.
4. Enable/Disable the functionality you desire.

During use the device will not make calls for example to International numbers, Check if Fixed Dialling Numbers (FDN) is enabled:
1. Go to the phone menu and top right options menu select settings, select Call Accounts and then “settings” Network provider.
2. Select Fixed Dialling Numbers (FDN)
3. In this screen you can enable/Disable FDN, you may need to know the code. You can also manage the list of FDN from this page.

1. The location of the SD card slots is behind the SIM Card and SIM & SD cover on the left side of the device and can be accessed by opening the door.
2. The SD card location above the SIM 1 & 2 card slot, the Micro SD card needs to be inserted with the gold contacts facing down. Do not force the card in or out of the tray as this could result in damage.

Note:

From Marshmallow onwards the SD card becomes by design with internal or portable memory options for your device, with this comes restrictions with use of the SD card in devices other than your Land Rover Explore R. Once you have Internal formatted the SD card with your device then to use in a separate device such as a PC will require re-formatting of the SD card which will erase the content.

On your Land Rover Explore R device
1. Connect the type C USB connector between the Device and the external device for example laptop.
2. Pull down the notification bar and “”Android System charging this device via USB”” tap on this and Select the option for example select Media (PTP).
3. On the Lap top can select the option that you want PTP the laptop will then set up the device automatically (Windows 10).
4. Select item to transfer.

1. Go to “Settings” menu.
2. Select the Storage you have the option to manage or use the on board storage Manager.
3. Select the option you would want
4. There will also be an option to Free up space.
5. Or select the storage you want manually cleared and tap on the App and follow the instructions.

1. Go to the “Contacts” App.
2. Select “Menu options” Top left of display .
3. Select “Settings” and then in settings select Manage contacts.
4. The press the “import”, Import contact from options available select.

1. Go to Photos menu.
2. Select the folder that contains the file that you wish to transfer.
3. Select the image that you intend to forward, select icon at the top of the page, select Bluetooth.
4. Select the device to send to and send.

1. Go to Settings menu.
2. Select the “”Connected devices”” settings.
3. Select “”Pair with new device””
4. The “Search for Devices” will start.
5. Select the device you wish to connect to in the list displayed.
6. If required Confirm the passkey shown on your device and the device you want to pair with is the same and then select “Pair”.

Note: Bluetooth tethering is subject to being included in your data package with your Network Operator.
On the device
1. Go to the settings menu select “”Network & Internet””.
2. Select “Hotspot & Tethering”
3. Select “Bluetooth tethering”, return to the previous screen and then return once more to settings window.
4. Select Bluetooth to make your device discoverable.

Next steps:
1. On your PC/Lap top search for Bluetooth devices
2. Select your device and connect to it.
3. Once your device is connected and the drivers are successfully installed, click on your device from the list of connected devices. Tethering complete.

1. Go to Settings menu, scroll down to “”System””
2. Scroll down and select “Language & Input”
3. Select the “Auto fill service” then select your option.

1. Launch the Messaging app
2. Tap the options menu top right corner and select Settings menu
3. Scroll down to “Notifications” section
4. Next to “Show notifications” tick to enable/disable notifications.
5. Select the “Sound” menu to select required ringtone
6. Select Advanced and next to “Vibrate” tick to enable/disable vibration for incoming messages.

1. Launch the Messaging app
2. Tap the options menu top right corner and select Settings menu
3. Scroll down to “”Advanced””
4. Select “”Get SMS delivery reports”” to enable/disable delivery reports for SMS
Note: read reports are not available for SMS messages

Note: Before performing this activity ensure you have backed up and secured your data.
1. Go to settings menu.
2. Scroll down and Select “”System””, select Backup ensure you have an account/cloud selected and back up your data.
3. Return to “”System”” and select “”Advanced”” Select “Reset options”, and “Erase all data (Factory reset)”.
4. Reset the phone, the device will then reboot.

NOTE: When a new Firmware/Software is available, notifications are sent out to all Land Rover Explore R devices.
On the home screen an Icon will show in the notification panel. When the icon appears you can drag down the notification panel and select.

To manually update.
1. Go to settings menu, scroll down to “”System”” and select then select Advanced
2. Select the “System updates” option, you will be advised if an update is available
3. The device will check the battery charge level and may ask you to further charge.
4. Follow the on screen commands to download succesfully

Note: Periodically you may receive a notification that an update is available please ensure you accept these.

1. This can be found on the outside of the box that you received your phone in and makes up part of the Approval’s label.
2. If the box is not available, Type into the device via the keyboard*#06# a pop up box will show the device IMEI.
3. Select settings, and then about the phone the IMEI information is displayed.

1. Latest release of Android OS the location has moved from the top of the screen to the bottom
2. This is not customisable
3. This cannot be removed

1. If the handset has been subject to immersion in water then the microphone and speaker may need to dry out for them to resume to normal functionality.
2. Place the device in an area where the microphone and speaker can dry out.

1. The location of the SIM card and SD card slots are located behind the SIM Card cover on the left side of the device and can be accessed by pulling out the cover.
2. The SIM 1, SIM 2 & SD card holder is located in the pull-out tray
3. The SIM card/s and SD card Can only be inserted in one direction, with the contacts pointing away from the display.
Note: For the Land Rover Explore R you can have two SIM cards and the SD card installed at the same time.

12 MP Dual Pixel
f No. - f1.8
Zoom - Digital x 4
Max video frame rate - 1080p@30fps

1. To reset the device, keep the power button pressed for @ 12 seconds / until vibration is felt.
2. Device will now power on, perform and charge as expected.

1. The Explore R SIM tray can be difficult to remove initially
2. Gently use a small paper clip or pick to ease the tray out of the housing, after opening the SIM SD card door.